Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days from the date of purchase to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, and free of stains, odors, pet hair, damage, or signs of wear. Items must be returned with tags and original packaging when applicable. You will also need your receipt or proof of purchase.

We do not offer direct exchanges. If you need a different size or item, please return your eligible item for a refund and place a new order through our website.

How to Start a Return

To start a return, contact us at hello@raisedbytheride.com with your order number and the reason for your return.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

If your return is accepted, we will send instructions for returning your package. Please include your name and order number inside the package so we can process your return correctly. Items sent back to us without first requesting a return will not be accepted.

Please send approved returns to:

Raised By The Ride
6381 E. Reynolds Rd.
Haslett, MI 48840

You can always contact us with return questions at hello@raisedbytheride.com.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or incorrect. Include your order number and clear photos of the item and packaging so we can evaluate the issue and make it right.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 7 business days of receiving your return. Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@raisedbytheride.com.